Cancellation policies

Cancellation Policy – SMS Stores

Last updated: November 2025

At SMS Stores, we understand that situations change, and you may need to cancel your order. Please review our cancellation terms below.

1. Order Cancellation Window

You may request a cancellation within 24 hours of placing your order as long as the order has not been processed or shipped.

To request a cancellation, contact us immediately at:
📧 sabithsm22@gmail.com
📞 +44 7833 828408

If your order has already been shipped, it cannot be cancelled. In this case, you may be eligible for a return once the item arrives (see our Return Policy).

2. Orders Already Processed or Shipped

Once your order enters processing or is dispatched:

  • Cancellation may not be possible.

  • You may need to wait for the product to be delivered and then request a return.

Shipping fees are non-refundable once the order has been shipped.

3. Pre-Order Cancellations

Pre-orders may be cancelled within 48 hours of purchase.
After that period, cancellations are no longer guaranteed.

4. Refunds for Cancelled Orders

If your cancellation is approved:

  • Refunds will be issued back to your original payment method

  • Please allow 3–7 business days for the refund to appear
    (processing time varies by bank or payment provider)

5. Failed Delivery or Wrong Address

If your order cannot be delivered due to:

  • Incorrect address

  • Unclaimed package

  • Customer refusal

The order may be returned to us.
In such cases, cancellation may be possible but shipping fees are non-refundable.

6. High-Risk or Fraudulent Orders

SMS Stores reserves the right to automatically:

  • Cancel orders flagged as fraudulent

  • Reject suspicious transactions

Customers will be informed by email if this occurs.

7. Contact Us

For cancellations, urgent changes, or questions, reach out anytime:

📧 Email: sabithsm22@gmail.com**
📞 Phone: +44 7833 828408**

We are happy to assist you.