Warranty policies

Warranty Policy – SMS Stores

Last updated: November 2025

At SMS Stores, we take pride in offering quality products. This Warranty Policy explains what is covered under warranty and how to request support.

1. Warranty Coverage

All products purchased from SMS Stores come with a 30-Day Limited Warranty that covers:

  • Manufacturing defects

  • Faulty materials

  • Malfunctioning parts not caused by customer misuse

This warranty does not cover:

  • Damage caused by accidents

  • Normal wear and tear

  • Misuse or improper handling

  • Unauthorized repairs or modifications

  • Cosmetic damage (scratches, dents, etc.)

  • Water damage (unless the product is labeled waterproof)

2. Warranty Period

The warranty is valid for 30 days from the date of delivery.
Claims made after this period may not qualify for warranty support.

Some items may include a longer manufacturer warranty—details will be provided in the product description if applicable.

3. Warranty Claim Requirements

To process a warranty claim, customers must provide:

  • Order number

  • Proof of purchase

  • Clear photos or videos showing the defect

  • Description of the issue

Failure to provide evidence may delay or void the claim.

4. Resolution Options

If the product is approved under warranty, you may receive one of the following:

  • A replacement item (preferred option)

  • Store credit equal to the product value

  • A refund to the original payment method (in rare cases)

The solution provided is based on stock availability and the nature of the defect.

5. Return Shipping for Warranty Items

  • If the defect is confirmed by us, return shipping may be covered.

  • If no defect is found, the customer may be responsible for return shipping costs.

Instructions will be provided after your claim is reviewed.

6. Exclusions

The warranty does not apply if:

  • The product was used incorrectly

  • Damage occurred after delivery

  • The product was altered or repaired by someone else

  • The product shows signs of abuse or negligence

7. Non-Returnable Items

Due to hygienic and safety reasons, certain categories are not eligible for warranty claims unless defective on arrival:

  • Intimate wear

  • Beauty products

  • Health and personal care items

  • Clearance items

  • Digital or downloadable items

8. How to Submit a Warranty Claim

To request a warranty review, contact us with all required details:

📧 Email: sabithsm22@gmail.com
📞 Phone: +44 7833 828408

Our support team typically responds within 24–48 hours.

9. Fraud Prevention

SMS Stores reserves the right to:

  • Reject claims with insufficient proof

  • Deny claims involving intentional damage

  • Block customers who repeatedly file fraudulent claims

This helps maintain a fair system for all customers.