Shipping policy

Shipping Policy – SMS Stores

Last updated: November 2025

At SMS Stores, we aim to provide fast, reliable, and affordable shipping to all our customers worldwide. Please read the information below to understand how shipping works for your orders.

1. Order Processing Time

Once your order is placed, please allow:

1–3 business days for order processing
Orders are processed Monday–Friday (excluding holidays)

You will receive a confirmation email once your order is processed.

2. Shipping Time & Delivery

Delivery time depends on your location:

USA, UK, Canada & Europe

Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days

Australia & New Zealand

Standard Shipping: 10–18 business days

Rest of the World

Standard Shipping: 10–25 business days

Please note: Shipping times may vary due to customs processing, carrier delays, or holiday seasons.

3. Shipping Fees

Shipping fees will be calculated at checkout based on your location and selected shipping method.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment.

Tracking may take 1–3 business days to activate after dispatch.

5. Customs, Duties & Taxes

International orders may be subject to customs or import fees.
These charges are not included in your order total and must be paid by the customer.

6. Wrong Address Disclaimer

Please ensure your address is correct when completing your order.

SMS Stores is not responsible for:

Incorrect addresses
Undeliverable packages
Shipping delays caused by incorrect customer information

If you need to correct an address, contact us within 24 hours of placing your order.

7. Lost or Delayed Packages

If your package is significantly delayed or shows as "lost," please contact us and we will assist with a replacement or refund based on our policy.

8. Contact Us

For any shipping questions or support, you can reach us at:

📧 Email: sabithsm22@gmail.com
📞 Phone: +44 7833 828408